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Frequently Asked Questions

When will my order arrive?

Please visit our Shipping Information page for further information

How Do I Make a Return?

We first of all ask that you check our Returns page to see if we will be able to accept your item back for a refund. Returns & Exchanges
Our returns address is:
Rock on Ruby,
574 Manchester Road,
Bury, Gtr Manchester,
BL9 9SW

What if I want to pay by cheque or postal order?

Unfortunately we are no longer able to accept payment via cheque. We can accept Paypal and card payments through our payment provider SagePay.

What happens if my items are out of stock?

We aim to supply you with everything you have ordered but where this is not possible we will contact you ASAP. We are happy to offer alternatives, or we can send you the available products and remove those that are unavailable. We will notify you of this and you will only be charged for what we despatch to you.

How do I know girlynightSout is a secure shopping site?

When you click the 'Pay with credit or debit card' button to enter the checkout, you enter the secure section of the site. You will see a locked padlock in the bottom of your Web browser window to show that the page is secure.When you place an order, your details are scrambled (or encrypted) before they are sent over the Internet.

Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks
Protx- our provider- has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Security
All transaction information passed between merchant sites and the Sagepay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sagepay are signed using MD5 hashing to prevent tampering.

You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.